• Shop: FAQs

Frequently Asked Questions

Any resources you buy from us are digital, you can gain access to them by selecting Shop from the top menu of Peped.org and then clicking the blue ‘My Documents’ button, or you can click here.

Important: If your accounts department purchased the files on your behalf, please contact them for the log in details.

Once you’ve logged in you will see a list of the resources you have purchased with an option to download them.

Download your Peped Documents

If you experience problems unzipping your downloads, we recommend trying WinRAR instead of your default software. Please download WinRAR for your computer here and grab either of the top two links

  • WinRAR x86 (32 bit) – for older computers
  • WinRAR x64 (64 bit) – for newer computers

Follow this video guide for using WinRAR. Note: this is a generic how-to video on Youtube (and you might prefer to mute the music!)

If you open our PowerPoints and discover that you’re missing a font, we use Vani and Roboto. By installing these on your machine you won’t have any display issues. Please download the fonts to your machine with these links:

Vani.ttf font & Roboto.ttf font

If you do not wish to use these fonts you can replace Vani with Times New Roman, and Roboto with Arial, and the PowerPoints should display perfectly.

Upon purchasing one of our digital resources you are required to make an account with Content Shelf our ecommerce system. You will need to enter an email address and a password. We recommend that this email is a email that you have direct access to as you will receive notification of updates and emails regarding adminstrative matters for the resource that you have purchased.

If you have forgotten your password, reset it by clicking the link ‘Forgot your password?’ on the login page.

If you have purchased files and can’t recall the email address used, or if you have purchased files through a finance department and want to change the access email address to your own, follow these steps:

  1. Go here: https://contentshelf.com/users/
  2. Log in with the existing username (email address) and password (see below if not known)
  3. Click your profile name (see attached image: point 1)
  4. Select ‘Profile’ from the drop down menu (point 2)
  5. On this page, change your email address (and password if necessary), save and log out via the top left dropdown menu again.
  6. Sign in again using the new email address and password if you changed it.

If on point 2 above you do not know the password, you will need to reset it here: https://contentshelf.com/users/forgot-password – note: this password change will be sent to the original email address account holder. You will need to speak to them to forward the password or password reset email to you to action it.

If you do not have access to the original account holder email address, or the password, please contact us on info@peped.org, listing your name, school on the account, and products you are trying to access, and we will do our best to help out.

If after one month’s use you’re not satisfied with our resources potential to improve teaching and boost grades, a full refund will be provided.

To comply with EU GDPR laws, Active Education (trading as Peped) offer the following:

All customers on existing lists will be emailed to understand how we are using their information, and to request amendments, or removal by 25th May 2018. All new customers will be asked for consent at the time of contacting us – whether that is for general communications, promotions, purchasing of products, or any other purpose.

Data Portability
You can request access to your data at any time and we will supply this in an easily accessible format.

Breach Notification:
All our data is kept securely and encrypted. In the event of any data breach you will be notified within the 72 hours as outlined in the EU GDPR guidelines.

Right to be Forgotten:
You can request for your data to be deleted from our systems at anytime, by emailing your full name to gdpr@peped.org and placing ‘Delete data for: [insert your name here]’ in the subject line. This request will be deemed final and begin the automatic deletion request. After which your data will be permanently removed and irrecoverable by the Action Education / Peped team. You will not be emailed again to confirm the deletion request has been completed.

*Important: Deletion means you will no longer have log in details for, or on-line access to, any digital products purchased and you will be removed from all email listings.

View our full privacy policy

Most of our products are digital products, depending on the particular product you will receive it in either PDF format, Word or both. When you purchase a anything from us you will make an account. You can use this account to access your downloads by clicking on ‘Member Login’ in the top black bar of this website.

Most of our resources come in either A4 portrait and landscape documents, presentations designed to be used full screen in the classroom, or powerpoint files.

Teaching Packs

If you are a single teacher then you are entited to buy a Single Licence providing you are not intending to share it with other teacher. You can photocopy for your own use as much as you want. If you are a head of department or are buying with the intention of sharing it with other teachers you must buy the Multi Licence versions.

Model Essays

If you intend to photocopy our Model Essays you must buy a Multi Licence version. Photocopying a Single Licence version is not permitted.

You pay the monthly subscription on a monthly basis, you are not tied into a year’s contract. When your subscription comes up for renewal (30 days from the date you subscribed) you will be sent an email asking you to pay the monthly subscription fee again if you want another month’s access.

Yes, please email info@peped.org with the necessary details.

1.Your order

We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the “Place Order” button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you, or we give you access to any online resources or downloads, or we confirm acceptance of your Event booking.

By submitting your order for downloads (such as ebooks), you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts (seeCancellation for orders of online resources or downloads). We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.

2. Price

Prices are as stated from time to time on our Website and are subject to change without notice.

3. Payment

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised, unless we have agreed credit terms with you.

We may suspend your access to all or part of any subscription service if you are late with your subscription payments.

4. Digital Products, Ebooks and other downloads, and Online Resources including Subscription Services

Philosophical Investigations (Part of Active Education) offers a range of digital products, downloads (such as ebooks) and online resources, including online subscription services. These terms and conditions apply to all of them in addition to any specific user, purchase, licence or subscription terms which apply to them and which may be shown in the relevant product description, on the resource itself, at their respective sites or during the order process. If there is a conflict between these terms and conditions and any such specific user, purchase, licence or subscription terms, the specific terms will apply. Please note that our digital and online resources and downloads may include security technology to ensure they may only be used in accordance with the specific licences granted for those resources. Some online resources and downloads are offered in different versions or as a menu consisting of components that you may select, the prices and conditions for which are set out in their specific terms.

You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use digital and online resources and downloads. We will provide you with a specification of the hardware and software required to use such a product on request.

a) Cancellation of orders for online resources or downloads

Online resources: You may cancel for a full refund any order for online resources within 30 days after you pay for them. If you want to cancel your contract, please notify us by email at sales@philosophicalinvestigations.co.uk.co.uk, setting out your order number and details of the cancelled items. Once you have cancelled you will have no further access to the online resource.

b) Faulty downloads

You may return a download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk and, where this is due to our default, we will replace or refund the download.

c) Duration of Subscriptions and Licences

Access to our online resources may be provided on a subscription basis, or for a fixed licence period. Please refer to the description of the individual resources for detail of the duration of access. Our subscriptions do not automatically renew, but you will be notified upon expiry. If you want to cancel your subscription you can do so through the content dashboard (accesible by clicking ‘Member’s Login’ link at the top of the page).

Each individual subscription is for use only by the person(s) or organisation (and its staff and pupils) specified on the order form and may not be shared with anyone else.

d) Discontinuation of Service

We may decide to discontinue any online service or any part of it at any time. If we decide to discontinue an online service, we will notify you and will terminate your contract for that service with 30 days’ notice. In that event, we may offer you a pro rata refund for any remaining subscription or licence period or access to a replacement resource for the remaining period.

e) Permissible Uses

The following terms apply to digital products, online resources and downloads unless otherwise specified in the individual terms of supply or user terms:


Download a product if you purchase the right to do so

Use (load into temporary memory or permanent storage) a single copy of the product on only one device at a time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network (unless you have purchased a multi licence)
Transfer the product from one device to another provided that you only use it on one device at a time unless you have purchased, unless you have purchased a product that has a licence allowing use on more than one device at a time.


  • Re-sell, distribute, forward, rent or lease the product or any part of it
  • Copy any part of the product, unless for personal use.
  • Reverse engineer, decompile or disassemble the product or convert it into any other format or medium
  • Use the product on more than the permitted number of devices at a time
  • Make changes to the content of any product except where we expressly allow you to do so, and then only to the extent that we have permitted
    bypass, modify, defeat or circumvent security features that protect our digital products or online resources.
  • All content and software supplied to you by us is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws.

5. Professional Development and Training

In this Section we use the word “Events” to mean any professional development or other training service that we may schedule at a fixed time and with one or more facilitators or trainers provided by us, at your school or another venue or live online.

a) Transfers

We may allow you to substitute at no additional charge a delegate onto an Event for which we are providing the venue, upon reasonable notification to us and at our absolute discretion.

b) Non-attendance

If you do not attend an Event for which we are providing the venue, the full fee remains payable.

c) Cancellation by you

You may cancel your purchase at any time within 14 calendar days of placing your order except that we will NOT accept any cancellations less than 10 days before an Event. If you wish to cancel, please send us the contact details you provided as part of the purchase process to sales@philosophicalinvestigations.co.uk. We will not make any refunds if you cancel 15 or more calendar days after purchasing an Event, or if the Event falls within 10 days of the date you cancel. Please note that if you are requesting a change to the date of a confirmed in-house Event to be delivered at a venue provided by you less than 10 days before the Event then cancellation charges up to a maximum of the value of the total original fee may apply at our absolute discretion in addition to the fee for the re-arranged Event.

d) Unforeseen Circumstances; cancellation and rescheduling by us

Events are subject to cancellation or rescheduling at our discretion. If the Event is cancelled by us, we will credit any Event fees paid by you as soon as possible.

If the time, date, venue or content of the Event is changed by us subsequent to your booking then we will notify you (using the contact details you provided as part of the booking process), in which case:

  • if we are providing the venue for the Event, you will then have 3 business days to tell us if you wish to cancel your booking for a full refund. If we do not hear from you within those 3 business days your booking will remain in place for the new time/date/venue and you may not subsequently claim a refund.
  • if you are providing the venue for the Event, we will try to reschedule the Event, but if we cannot identify a mutually convenient date and time we will cancel your booking with a full refund.

We shall not be liable for any additional loss or damage resulting from such cancellation or changes.

e) Your obligation to communicate with us when scheduling Events at a venue provided by you

If you book an Event which is to be held at a venue that you will provide (such as your school, college or work premises), but you do not agree a date with us within 365 days of making your purchase, then we are not obliged to deliver the Event or to offer a refund. When arranging an in-house Event we will communicate with you using the contact details you provided at the point of purchase. We can only schedule an in-house Event at a mutually convenient time and date if you respond promptly when we correspond with you. If you have not responded after we have made three attempts at contacting you using the contact details you provided, whether using email, telephone, letter or some other means of communication, then we are not obliged to make further attempts to contact you and the paragraph above may apply.

f) Training Materials

Philosophical Investigations (Part Of Active Education) and its licensors own all copyright and all other intellectual property rights in all training materials provided in connection with an Event. You agree not to reproduce, sell, hire or copy such training materials (in whole or in part) and not to use such materials except for the purposes of post-Event reference.

Personal belongings or other items brought with you to Events are at your own risk and we accept no responsibility in relation to their loss or damage, whether at our premises or otherwise.

6 .Specific Product terms and conditions

In addition to the above terms and conditions, you may not copy any part or the whole of sample materials for the following titles:

Teaching Pack – Ethical Theory (Free Sample Topic, Virtue Ethics)

Teaching Pack – Philosophy Of Religion 1 (Free Sample Topic, Cosmological)

For any other questions and concerns, please contact us.