We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the “Place Order” button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you, or we give you access to any online resources or downloads, or we confirm acceptance of your Event booking.
By submitting your order for downloads (such as ebooks and pdfs), you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts. We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.
Prices are as stated from time to time on our Website and are subject to change without notice.
All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.
In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised, unless we have agreed credit terms with you.
We may suspend your access to all or part of any subscription service if you are late with your subscription payments.
4. Digital Products, Ebooks and other downloads, and Online Resources including Subscription Services
Philosophical Investigations (part of Active Education) offers a range of digital products, downloads (such as ebooks) and online resources, including online subscription services. These terms and conditions apply to all of them in addition to any specific user, purchase, licence or subscription terms which apply to them and which may be shown in the relevant product description, on the resource itself, at their respective sites or during the order process. If there is a conflict between these terms and conditions and any such specific user, purchase, licence or subscription terms, the specific terms will apply. Please note that our digital and online resources and downloads may include security technology to ensure they may only be used in accordance with the specific licences granted for those resources. Some online resources and downloads are offered in different versions or as a menu consisting of components that you may select, the prices and conditions for which are set out in their specific terms.
You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use digital and online resources and downloads. We will provide you with a specification of the hardware and software required to use such a product on request.
a) Cancellation of orders for online resources or downloads
Online resources: You may cancel for a full refund any order for online resources within 30 days after you pay for them. If you want to cancel your contract, please notify us by email at firstname.lastname@example.org, setting out your order number and details of the cancelled items. Once you have cancelled you will have no further access to the online resource.
b) Faulty downloads
You may return a download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk and, where this is due to our default, we will replace or refund the download.
c) Duration of Subscriptions and Licences
Access to our online resources may be provided on a subscription basis, or for a fixed licence period. Please refer to the description of the individual resources for detail of the duration of access. Our subscriptions do not automatically renew, but you will be notified upon expiry. If you want to cancel your subscription you can do so through the content dashboard (accesible by clicking ‘Member’s Login’ link at the top of the page).
Each individual subscription is for use only by the person(s) or organisation (and its staff and pupils) specified on the order form and may not be shared with anyone else.
d) Discontinuation of Service
We may decide to discontinue any online service or any part of it at any time. If we decide to discontinue an online service, we will notify you and will terminate your contract for that service with 30 days’ notice. In that event, we may offer you a pro rata refund for any remaining subscription or licence period or access to a replacement resource for the remaining period.
e) Permissible Uses
The following terms apply to digital products, online resources and downloads unless otherwise specified in the individual terms of supply or user terms:
- Download a product if you purchase the right to do so.
- Use (load into temporary memory or permanent storage) a single copy of the product on only one device at a time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network (unless you have purchased a multi licence)
- Transfer the product from one device to another provided that you only use it on one device at a time unless you have purchased, unless you have purchased a product that has a licence allowing use on more than one device at a time.
YOU MAY NOT
- Re-sell, distribute, forward, rent or lease the product or any part of it.
- Copy any part of the product, unless for personal use.
- Reverse engineer, decompile or disassemble the product or convert it into any other format or medium.
- Use the product on more than the permitted number of devices at a time.
- Make changes to the content of any product except where we expressly allow you to do so, and then only to the extent that we have permitted.
- Bypass, modify, defeat or circumvent security features that protect our digital products or online resources.
All content and software supplied to you by us is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws.
5. Professional Development and Training
In this Section we use the word “Events” to mean any professional development or other training service that we may schedule at a fixed time and with one or more facilitators or trainers provided by us, at your school or another venue or live online.
We may allow you to substitute at no additional charge a delegate onto an Event for which we are providing the venue, upon reasonable notification to us and at our absolute discretion.
If you do not attend an Event for which we are providing the venue, the full fee remains payable.
c) Cancellation by you
You may cancel your purchase at any time within 14 calendar days of placing your order except that we will NOT accept any cancellations less than 10 days before an Event. If you wish to cancel, please send us the contact details you provided as part of the purchase process to email@example.com. We will not make any refunds if you cancel 15 or more calendar days after purchasing an Event, or if the Event falls within 10 days of the date you cancel. Please note that if you are requesting a change to the date of a confirmed in-house Event to be delivered at a venue provided by you less than 10 days before the Event then cancellation charges up to a maximum of the value of the total original fee may apply at our absolute discretion in addition to the fee for the re-arranged Event.
d) Unforeseen Circumstances; cancellation and rescheduling by us
Events are subject to cancellation or rescheduling at our discretion. If the Event is cancelled by us, we will credit any Event fees paid by you as soon as possible.
If the time, date, venue or content of the Event is changed by us subsequent to your booking then we will notify you (using the contact details you provided as part of the booking process), in which case:
- if we are providing the venue for the Event, you will then have 3 business days to tell us if you wish to cancel your booking for a full refund. If we do not hear from you within those 3 business days your booking will remain in place for the new time/date/venue and you may not subsequently claim a refund.
- if you are providing the venue for the Event, we will try to reschedule the Event, but if we cannot identify a mutually convenient date and time we will cancel your booking with a full refund.
We shall not be liable for any additional loss or damage resulting from such cancellation or changes.
e) Your obligation to communicate with us when scheduling Events at a venue provided by you.
If you book an Event which is to be held at a venue that you will provide (such as your school, college or work premises), but you do not agree a date with us within 365 days of making your purchase, then we are not obliged to deliver the Event or to offer a refund. When arranging an in-house Event we will communicate with you using the contact details you provided at the point of purchase. We can only schedule an in-house Event at a mutually convenient time and date if you respond promptly when we correspond with you. If you have not responded after we have made three attempts at contacting you using the contact details you provided, whether using email, telephone, letter or some other means of communication, then we are not obliged to make further attempts to contact you and the paragraph above may apply.
f) Training Materials
Philosophical Investigations (Part Of Active Education) and its licensors own all copyright and all other intellectual property rights in all training materials provided in connection with an Event. You agree not to reproduce, sell, hire or copy such training materials (in whole or in part) and not to use such materials except for the purposes of post-Event reference.
Personal belongings or other items brought with you to Events are at your own risk and we accept no responsibility in relation to their loss or damage, whether at our premises or otherwise.
6 .Specific Product terms and conditions
In addition to the above terms and conditions, you may not copy any part or the whole of sample materials for the following titles:
Teaching Pack – Ethical Theory (Free Sample Topic, Virtue Ethics)
Teaching Pack – Philosophy Of Religion 1 (Free Sample Topic, Cosmological)